Refund policy

Return and Refund Policy 

At The Magnet Bar, every magnet is made with care — and often made just for you. Because of the personalized nature of our products, we do not offer returns or refunds on custom or personalized magnets.

That said, your satisfaction truly matters to us.
If something isn’t right with your order, please reach out and we’ll do our best to make it right.

📧 themagnetbar.ca@gmail.com

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Be sure to include:

• Your order number

• A brief description of the issue

• Clear photos, if applicable

Once reviewed, we’ll work with you on the best solution, which may include a replacement.

Lost or Stolen Packages

The Magnet Bar is not responsible for lost or stolen packages that are marked as delivered by the shipping carrier. If this happens, we’re happy to provide tracking details so you can follow up directly with the carrier where applicable. 

We want you to love your magnets as much as we love making them.